Technicians

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Articles by: Katie Willie

Broken Keys – They are Easier to Avoid than You May Think

Our on-call Technical Service Representatives (TSRs) regularly receive 5 AM calls from frantic store openers who just broke their key in the front door lock.  I’d be pretty frantic too – aside from not wanting to sit in the cold waiting for a technician to come to my rescue, no store access equals lost sales […]

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Door Hardware Finishes

During a recent home-decorating adventure, I have become addicted to Pinterest (again), and regularly find myself sucked into the home décor category while planning our DIY projects to come. Pinterest is a rabbit-hole of sorts, where I quickly go from browsing curtains, to cabinet hardware, to DIY flooring, and then suddenly “Aww a pig in […]

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Commercial Door Maintenance – Easy DIY Maintenance to Increase the Lifespan of Your Doors & Hardware

Maintenance expenses are one of those costs that sting a bit – we all know it’s necessary but it’s painful none the less to authorize an invoice – especially one that could have been avoided. In order to decrease the overall spend and number of service calls your facilities see for commercial door maintenance consider […]

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Door Hardware Mounting Heights

I’m new to the industry and door hardware mounting heights seems to be Code 101. I’ve only found a handful of useful articles online but they’re scattered in a few different places and regularly contradict each other. What’s the no-nonsense version of door hardware mounting heights? You are not the only person with this problem! […]

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Galvanized vs. Galvanneal Steel – What’s the Difference?

Think fast! What’s the difference between galvanized and galvanneal steel? (No googling!) Let’s be honest – unless you’re intimately familiar with doors you have no idea. In fact, I vaguely remember being chastised by one of our resident AHCs for using these terms interchangeably when I first joined the team. That was a fast lesson […]

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Architectural Hardware Consultants (AHCs) – How They Can Help

For many of us, we put down our pencil after the last exam in our formal education and jump for joy knowing that we’ll never take another test.  I distinctly remember that feeling after my Strategic Business final my senior year in college – pure joy.  As it turns out, there are many different professional […]

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Applying a Surface Vertical Rod Exit Device

My company is managing a [very] large nationwide project for a new customer – the client wants to install surface vertical rod exit devices on one opening of their high-security facilities. The issue that has exhausted all of our potential solutions is they have no desire in changing their keyway. What kind of entry hardware […]

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Entry Trim for Surface Vertical Rod Exit Devices

There are, generally, two types of problems – those that occur so regularly you can rattle off the answer rather quickly, and although there are some derivatives that require additional thought, they are generally solved rather quickly. Then there are those that make you go hmmmmmmmm, I have no idea how to approach that. That’s when the brainstorming […]

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