Doors and locks may seem simple. However, when you really dig in, they are complex systems that can be difficult to grasp, especially when problems arise.
At LockNet, we’re all about doors and locks – it’s all we do. Our job is to be the most knowledgeable resource in the industry so that we can solve any problems that come your way.
We are excellent problem solvers:
A key to our success in generating solid solutions is our in-house knowledge. We have experts on staff that provide invaluable real-life input on practical solutions for our customers’ problems. Our staff experts include:
We continuously train our Technical Service Representatives on products and troubleshooting methods so that they can better assist our customers. This includes phone support for your on-site staff at no charge
Below is a sampling of solutions we have generated and implemented for our customers:
All calls are tracked by opening type and problem code. We regularly review this data to identify problem areas and work to generate solutions to reduce spend across all of your locations nationwide.
We have close relationships with our vendors and work with them regularly to identify product enhancements and improvements.
Moreover, since we work with an array of vendors, we are not limited to specific product lines. We are able to select the best product for the problem.
Listening is a simple concept, but is rarely well executed. At LockNet, listening is one of our Guiding Principles. We make sure that we listen to you before we do anything.
In listening, we: