How Our Fast Response Times Help You

It’s 10 PM and you can’t lock up – now what?

When you have an emergency, you need service, and you need it now.  Waiting for a response or resolution is simply not an option.

Our fast response times help you in a variety of ways:

  1. Prompt Response – we handle the problem right away, giving you and your employees peace of mind
  2. Proper Resolution – we send the right type of technician to repair the issue the first time

1. Prompt Response
Our Technical Service Representatives place a strong emphasis on timeliness, efficiency, and quality.  We make sure that our customers’ needs are met quickly with the upmost care and follow-up to give them peace of mind.

  • We dispatch 98% of emergency calls within 30 minutes
  • We dispatch 98% of standard calls within 60 minutes
  • Our average phone hold time is only 30 seconds
  • 99% of emergency calls are addressed on-site within 4 hours

2. Proper Resolution
We have a highly qualified network of over 8,500 technicians that are ready to help whenever and wherever they are needed.  When we add a technician to our database, we screen them not only for aptitude, but for their unique skill sets (locks, access control, doors, etc) as well.

Not every locksmith can handle every type of lock problem, and not every door technician is trained to solve all door issues.  We make sure that we send a technician whose skill set matches the problem that your location is experiencing.  No more wasted trips, no more wasted money.