LockNet tracks the following information for each location:

  • Call count and spend by opening and resolution code
  • Phone support versus on-site support
  • Emergency versus standard calls
  • Call completion days
  • Parts installed
  • Parts currently under warranty
  • Invoice amount

All of this information is available to you 24/7 through the web portal where you can pull a variety of reports:

  • Open service calls
  • Non-invoiced service calls
  • Spend and call count by category
  • Total spend and call count
  • Service calls by date range

We also send out reports on an annual basis that show:

  • Invoice amount, average spend, and call count by category
  • Service call breakout by category
  • Parts currently under warranty