How We have Excellent Service Support

LockNet is touted by many with having the best service in the industry.  This helps our customers in a variety of ways:

  1. Dedicated Project Managers – your Project Manager knows all of the details of your account
  2. Quick Issue Resolution – no matter the issue, LockNet is dedicated to correcting it quickly
  3. Warranty Management – we track manufacturer warranties, versus the standard 1 year from general contractors

1. Dedicated Project Managers
Each account has a dedicated Project Manager that is highly knowledgeable of each accounts’ needs and expectations.  Our Project Managers work to ensure that your needs and expectations are met from bid submittal through delivery and follow-up.

2. Quick Issue Resolution
Have your General Contractors had any of the following problems?

  • Lost or damaged parts
  • Incorrect orders
  • Incorrect shipments

Issues arise during projects – the key to a smooth project is having a partner who will take care of those issues when they happen.

As confirmed by many General Contractors, when issues occur, LockNet’s Project Managers will resolve them quickly – no matter what the problem is.

3. Warranty Management
The standard warranty for a General Contractor is one year, but the warranty of many parts extends well beyond that.  Multi-year, and even lifetime warranties, are commonplace with door hardware – but taking advantage of these warranties is a daunting task for national companies like you.

Many General Contractors do not track the warranty periods of the parts that they install – but we do.  We guarantee to track and honor all warranties for all parts we supply.

We take your total cost of ownership seriously.  Our sophisticated systems alert us if a part should be covered under warranty – guaranteeing that you don’t spend money when you don’t have to.